Spam Prevention

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The "catch-all account"

The "catch-all", also sometimes called the "default account", is the setting for your email that tells the server what it should do with emails sent to non-existent usernames @ yourdomain (i.e. names you haven't specifically set up as email accounts/forwarders/aliases in your email settings).

With the catch-all enabled, anyone (including spammers) can send to *anything*@yourdomain and they all get through and come into your catch-all account's INBOX. If the catch-all is disabled however, they can only send emails to the users you've specifically set up in your email settings.

(The reason we enable the catch-all by default is mainly for the sites transferring their hosting to us. We want to make sure no mail gets lost during the transition).

To disable your catch-all:

ATS users

  • Login to www.yourdomain.com/dashboard
  • click to Settings
  • click Email Settings
  • click Manage Email Accounts
  • click the "Set catchall bounced" link

Wizard users

  • Login to www.yourdomain.com/hostbaby2
  • click to Settings
  • click Email Settings
  • click Manage Email Accounts
  • click the "Set catchall bounced" link

Full Developer Account users

  • Login to www.yourdomain.com/hostbaby
  • click email admin
  • click Manage Email Accounts
  • click the "Set catchall bounced" link

If there are other usernames you still want to receive mail for, you'll want to set those up as New Email Forwards, forwarding to your "main" account. Go back to the Email Admin Main Menu, go to Create a New Email Forward and set the new username to forward to your main email address at your domain.

Or if this is all too confusing just shoot us an email and let us know which email names @ your domain you definitely need to keep receiving mail for, and we'll fix everything up for you :)

What can I do to stop it?

So, why do you get spam in the first place? Because it works.. people are still clicking the links, thus making the time and effort spammers put into this totally worth it. If everyone stopped "falling for it", spam would more-or-less disappear (or at least drop-off dramatically).

The five other big spam-prevention tips we recommend all the time (besides the catch-all and required score setting) are (in somewhat order of importance):

  • Never reply-to or click *any* link in any spam you get, even to unsubscribe/remove
Clicking a link will let the spammer know you're a real person and you'll end up getting a lot more spam as a result (most spam originates from servers outside of the US, so spam "laws" don't apply.. I.E. they don't have to remove you from anything, and will in fact just add you to many, many more lists).
  • Don't give out or submit your address to sites you don't trust
You can often find a "Privacy Policy" link on any site asking for your email address.. skim it, and if it doesn't specifically say they *won't* give your email address to any 3rd parties (this, and "partner" are just other ways of saying spammers), then you can assume they will, and we'd recommend using a totally different email address you don't care about, such as a free http://gmail.com or http://mail.yahoo.com address (hotmail will delete your account if you stop checking your mail for a few weeks, so we don't recommend them).
  • Keep your computer clean of viruses/trojans & spyware
Keep up to date with your operating system's (and web browser's) security patches and make sure your anti-virus software auto-updates regularly. This mainly applies to Windows users, but as Macs get more and more popular, I'm sure we'll start seeing similar problems with them. A lot of spam these days originates from peoples' home computers who happen to have a virus/backdoor running on their computer.. if you don't keep up to date with your scanning, YOU could be one of them.
  • Don't use common usernames
Usernames such as info@, contact@, mail@, webmaster@, sales@, etc. will almost always get spam, even if you never use them or tell anyone about them (it costs spammers nothing to send to as many random names as they can think of).
  • Don't post your email address as plain text on any web site, including your own
This is sometimes how spammers can find you in the first place (although this isn't very common nowadays). Instead, you can use an email *form* -- there are quite a few free form makers out there that you can use on your site:
  • Wizard users: You'll want to make use of the Contact Form you can use with our Site Builder, which you can read about here.
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